
Being a supportive manager gets more results and productivity from colleagues than a stressful, pressuring or micro-managing boss. The Smart Approach Business Agility leader Jonathan Smart points out that the human physiological response to threatening, disruptive or ‘nasty’ behaviour is twice as strong and lasts twice as long as the human response to incentive and…

A gut-feel data point that has always served me well, even if you might accuse it of being a little “wooly”

If you’re an employer, veterans are a competitive advantage. If you’re a veteran, you’ve got so much to bring to the table, and a career change will be one of the best highlights of your CV/Resume. I’m not a veteran but I have several veterans in my family and I’ve worked with numerous veterans during…

This is a useful exercise for backlog refinement. It’s an opportunity for team members who can comment on testing, development and customer needs to get together, analyse product backlog items and work out things like dependencies, risks, assumptions and size estimates.

This is such a quick win. Through your working week, make a note of everyone who helped you. I always like to thank people there and then, but by the end of the week, before everyone is logging off for the weekend, it takes about 2 seconds to write a quick note to colleagues that…